Frequently Asked Questions
If you have a question about what a lactation visit looks like, insurance coverage, our service area, or fees - you've found the right place!
What should I expect during my lactation home visit?
First and foremost, we want to make sure your questions and concerns are answered! We know how hard it is to concentrate on anything else when you have unanswered questions. Next, we will review your and your baby’s medical history and assessments will be done for both of you. Your baby will be weighed using a medical scale and a weighted feeding will likely be done (estimating how much the baby transferred during the nursing session). We will assist with latching and positioning and provide guidance and education, where needed. You will receive a summary of what we discussed during our visit and, with your permission, we can send this summary (including weight) to your Pediatrician or OB. The initial visit typically lasts for 90 minutes.
Do you accept insurance?
In North Carolina, many insurers will not provide in-network status to IBCLCs who are not MDs/NPs, which makes coverage for lactation care difficult for families. We currently work with Wildflower Health to bill Cigna and some Anthem policies for the lactation support we provide (including telehealth coverage). If you have Cigna or Anthem, you can check your coverage through Wildflower Health at our link here. You will receive an email with your coverage information and your IBCLC will discuss any fees with you prior to your visit.
If you have another insurance policy, please know that we can still help! We will provide you with a superbill to seek reimbursement from your insurance company for the services we provided. This means that you will pay at the time of service and a superbill will be provided to you after the visit. You can then submit this to your insurance company to seek reimbursement. We highly recommend seeking reimbursement for your visit! According to the Affordable Care Act, lactation services are supposed to be covered, so please use this information when seeking reimbursement.
What areas do you serve?
Anna is currently doing home visits in the Washington, NC area. Heather is currently only able to schedule telehealth consults and is not accepting new patients at this time.
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What is the cost of a visit?
Our current visit cost (Fall 2026) is:
$215 for initial visit
$185 for follow-up visits
$185 for prenatal consultations
Virtual consults range from $110-160 depending on complexity
We will be offering an online prenatal breastfeeding course soon which will be at a lower price point than individualized prenatal consultations, so check back for that in the near future!
